This Privacy Policy (“Addendum”) is incorporated into and made a part of the Master Service Agreement (“MSA”), or Terms and Conditions Agreement, as applicable, between PacketFabric, Inc. (“PacketFabric”) and Customer. PacketFabric, Inc. is committed to protecting the privacy of visitors to its websites (the “Sites” or this “Site”). This privacy policy explains what and how we collect personal data, use and share information about you, your access and use of our Sites, and any services provided to you by us by or through the Sites as a ‘data controller’ (as such term is understood in Article 4 No. 7 EU Regulation 2016/679 (“GDPR”).

We may change this Privacy Notice from time to time. We encourage you to review this Privacy Notice periodically. If you have any questions, please use the methods listed in the HOW TO CONTACT US section below.

YOUR PERSONAL DATA AND HOW IS IT USED

Personal data describes any information about you. This information may be used or combined with other information to identify you, contact you, or locate you and includes information such as your name, company name, email address, billing address, payment information, or any other personal information that is provided to us by you.

We process your data based on your consent when providing details through our website. You have the right to withdraw consent at any time.

VISITORS TO OUR WEBSITE

When you visit our Site, the system automatically records data and information about the user’s computer each time the website is accessed. We use this data to improve the performance and functionality of our website and our interactions with visitors or contact you to offer services or information you request.

We also collect and process any personal data that you provide to us in our website’s forms, such as when you request a demo or consent to marketing communications or register for a webinar or apply for a job. We use the data you provide us to better communicate information to you, provide requested information, or process job applications.

All visitor personal data is collected, stored and shared in compliance with the EU General Data Protection Regulations and California Privacy Act.

CUSTOMERS USING OUR WEBSITE

As a user of any of our products or services available on our websites, we collect information required to perform these services. Personal information we collect enables us and you to operate, manage, troubleshoot, invoice you for services rendered, contact you as needed to manage services, and provide necessary information regarding your service with us.

All customer personal data is collected, stored and shared in compliance with the EU General Data Protection Regulations and California Privacy Act.

USE OF COOKIES

Cookies are small pieces of information sent by a website or application to a visitor’s computer. We will ask for your consent to use non-essential cookies. If you choose not to accept our cookies, we cannot guarantee that your website experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The following cookies may be used:

HOW LONG WE HOLD YOUR INFORMATION

We hold the personal data for as long as there is a business need or regulatory requirement. Once this retention time is over, we dispose of the personal data in a safe and permanent way.

HOW WE SHARE YOUR PERSONAL DATA

We may share your personal data with third parties to support our marketing activities, delivery of services and products to our clients, maintain our website/websites, and protect our systems, operations and overall business needs.

We share data with the following categories of third parties:

We have contracts and sharing agreements in place with these third parties to instruct them on how to use your personal information.

As a global organization, we may transfer your personal information to PacketFabric in the United States of America, to any PacketFabric subsidiary worldwide, or to third parties and business partners as described above that are located in various countries around the world. By using our websites and Solutions or providing any personal information to us, where applicable law permits, you acknowledge and grant consent for the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.

In some circumstances we are legally obliged to share the information, for example under a court order. Before sharing the information, we will satisfy ourselves that we have a lawful basis on which to share the information and document our decision making.

HOW WE PROTECT YOUR PERSONAL DATA

We use a variety of security measures and technologies to help protect your personal information from unauthorized access, use, disclosure, alteration or destruction in line with applicable data protection and privacy laws.

The transmission to us of information via the internet, however, may not be completely secure and any transmission is at your own risk.

WHAT IF YOU DO NOT WANT TO PROVIDE US WITH YOUR PERSONAL INFORMATION?

Where you are given the option to share your personal information with us, you can always choose not to do so. If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean you are unable to make full use of the services and products offered by us.

YOUR PRIVACY RIGHTS

We are committed to ensuring fair and transparent processing of your personal data and to respect your rights. You are entitled to the following:

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

We may have collected, used, and shared, for business purposes, personal information about you as described in this Privacy Statement. Each category of data may be used by us or shared with third parties also as described in this Privacy Statement. Residents of California have the right to request access to and deletion of the information we hold about them.

We will not discriminate against you for exercising your rights under CCPA. Specifically, we will not:

HOW TO CONTACT US

PacketFabric, Inc. is the controller of the personal data submitted via our websites. If you have questions or requests regarding this Privacy Policy, or if you would like to exercise your rights, please contact us by email to PrivacyOfficer@packetfabric.com or mail to PacketFabric, Inc., Attn: Privacy Officer, 9920 Jefferson Blvd, Culver City, CA 90232.

Last updated on March 5, 2021

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